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Ravqino is committed to making our online store easier to access, navigate and use for as many people as possible, including customers who use assistive technologies.
We are working to improve the accessibility and usability of ravqino.shop so customers can browse products, review information, complete purchases and contact our team with fewer barriers.
This Accessibility Statement applies to the online store available at:
It covers the main customer journey, including navigation, collection pages, product pages, the shopping cart, customer information pages and the contact options controlled by Ravqino.
Some checkout, payment, account, delivery-tracking or application features may be provided by Shopify or other third-party service providers.
Ravqino aims to improve the website in accordance with the Web Content Accessibility Guidelines, commonly referred to as WCAG.
Our current accessibility target is:
WCAG is organised around four principles: content and functionality should be perceivable, operable, understandable and robust.
This target represents an ongoing improvement objective. It should not be interpreted as a formal certification that every page, application or third-party component currently conforms fully with every WCAG 2.2 Level AA success criterion.
As we develop and maintain the website, we aim to consider accessibility in the areas below.
We aim to support navigation and interaction without requiring the use of a mouse.
Interactive elements should provide a visible indication when they receive keyboard focus.
We aim to use meaningful headings, labels, lists and page structure wherever reasonably possible.
We work to provide useful alternative text for meaningful product and website images.
We aim to maintain readable text contrast and avoid relying on colour alone to communicate important information.
Website layouts are designed to adapt across desktop, tablet and mobile screen sizes.
We aim to provide clear form labels, instructions and understandable error information.
We aim to support browser text resizing and page zoom without unnecessary loss of content or functionality.
If an accessibility barrier prevents you from finding product information, reviewing a policy or completing part of the shopping journey, please contact us.
Where reasonably possible, our customer support team can assist with:
Ravqino is a developing online store and accessibility work is ongoing. A complete independent accessibility audit has not been confirmed at the date of this statement, so additional issues may exist.
Areas that may require continued review include:
If you identify an issue that is not listed here, please report it so that we can investigate.
Ravqino uses Shopify and may use third-party services for checkout, payment processing, customer accounts, reviews, analytics, advertising, delivery tracking and other ecommerce functions.
The accessibility of an independently operated service may depend on that provider’s technology and accessibility practices.
Although we may not control the underlying code of every external service, we welcome reports about barriers encountered during the Ravqino customer journey.
Where reasonably possible, we will investigate the issue, provide assistance or raise the concern with the relevant provider.
If you experience difficulty using ravqino.shop, email:
To help us investigate efficiently, please include as much of the following information as you are comfortable providing:
Include the page URL, product name or section where the issue occurred.
Explain what you were trying to do and what prevented you from completing the task.
Where helpful, include your device, browser and assistive technology.
Let us know whether you need assistance or information in a different format.
We aim to review accessibility feedback and respond as soon as reasonably possible.
If information on this website is not accessible to you, contact us and explain the format or assistance you require.
Depending on the request and the information involved, reasonable alternatives may include:
We will consider each request individually and aim to provide a practical alternative where reasonably possible.
Website accessibility is an ongoing process rather than a one-time project.
We may review and update this statement when:
The latest version of this statement will be published on this page with an updated review date.
Accessibility enquiries, feedback and requests for assistance may be sent to:
Email:
sanjeeeev@ravqino.shop
Website:
ravqino.shop
Postal address:
Ravqino
1st Floor, 5 Century Court
Tolpits Lane
Watford, Hertfordshire
WD18 9PX
United Kingdom
For an existing order, include your order number and the email address used during checkout. Do not include complete payment-card details.
Tell us about the barrier you encountered or the information you need. We will review your request and aim to provide reasonable assistance.
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