Section 1
Who we are
Ravqino is the trading name used for the online store available at
ravqino.shop.
For personal information where Ravqino determines why and how it
is processed, Ravqino generally acts as the data controller.
Certain service providers may act as processors or independent
controllers for their own activities.
- Trading name
- Ravqino
- Website
-
ravqino.shop
- Email
-
sanjeeeev@ravqino.shop
- Business address
-
1st Floor, 5 Century Court
Tolpits Lane
Watford, Hertfordshire
WD18 9PX
United Kingdom
Section 2
Personal information we collect
The information collected depends on how you interact with
Ravqino.
Identity and contact information
Your name, email address, telephone number, billing address,
delivery address and related contact details.
Order information
Products purchased, sizes, colours, quantities, order value,
discounts, delivery method, order status, returns and refunds.
Payment information
Payment method, transaction status, billing details and limited
verification information. Complete card details are normally
processed by payment providers rather than Ravqino.
Customer account information
Account details, saved addresses, order history, preferences
and account activity.
Customer support information
Messages, return requests, photographs, complaints, reviews,
feedback and other information you send to us.
Device and usage information
IP address, browser, device identifiers, operating system,
referring page, pages viewed, clicks and approximate location.
Marketing information
Newsletter subscriptions, marketing preferences, campaign
interactions and advertising engagement.
Security and fraud information
Information used to authenticate transactions, detect
suspicious activity and protect customers and the website.
Please do not send complete payment-card information, passwords,
government identification numbers, medical information or other
highly sensitive information through ordinary email.
Section 3
How we obtain information
We may collect personal information:
-
Directly from you when you place an order,
create an account, complete a form, subscribe to marketing or
contact customer support.
-
Automatically through cookies, pixels, server
logs and similar technologies when you use the website.
-
From Shopify and service providers involved in
ecommerce hosting, checkout, payments, fraud prevention,
delivery, analytics and customer support.
-
From advertising and social-media partners
where permitted and consistent with your privacy choices.
-
From social media when you interact with a
Ravqino account, message, advertisement or public post.
Section 4
How we use personal information
We may use personal information to:
- Process, accept, fulfil and deliver orders.
- Authorise payments and issue refunds.
- Send order, payment and delivery communications.
- Create and manage customer accounts.
- Answer product, order, return and customer-service questions.
- Provide product recommendations and website personalisation.
- Measure website use and improve store performance.
- Send marketing communications where permitted.
- Display and measure advertising.
- Detect fraud, abuse and security incidents.
- Maintain accounting, transaction and business records.
- Comply with tax, legal and regulatory obligations.
- Establish, exercise or defend legal claims.
We will not use personal information for a materially incompatible
purpose without providing appropriate information and obtaining
consent where required.
Section 5
Lawful bases for processing
Where UK or European data-protection law applies, processing will
be based on one or more appropriate lawful grounds.
| Processing activity |
Typical lawful basis |
|
Orders, payments, delivery, returns and customer accounts
|
Performance of a contract or steps requested before
entering into a contract.
|
|
Accounting, tax records and legal compliance
|
Compliance with a legal obligation.
|
|
Fraud prevention, security and protection of legal rights
|
Legitimate interests and, where relevant, legal
obligations.
|
|
Customer support, administration and service improvement
|
Contractual necessity or legitimate interests.
|
|
Non-essential analytics, personalisation and cookies
|
Consent where required or another lawful basis where
legally permitted.
|
|
Email, SMS and other direct marketing
|
Consent or legitimate interests where permitted by
applicable marketing rules.
|
|
Targeted advertising and advertising measurement
|
Consent where required and other lawful grounds available
under the applicable jurisdiction.
|
Where we rely on legitimate interests, we consider whether the
processing is necessary and balance those interests against your
rights, interests and reasonable expectations.
Section 6
Cookies and similar technologies
Ravqino, Shopify and selected service providers may use cookies,
pixels, tags, local storage and similar technologies.
Strictly necessary technologies
These technologies support essential functions such as shopping
carts, checkout, payment security, privacy choices and fraud
prevention.
Functional technologies
These technologies remember preferences and provide enhanced
website functionality.
Analytics technologies
These technologies help us understand website activity, measure
performance and improve customer experience.
Advertising technologies
These technologies may measure campaigns, create audiences and
display advertising based on browsing activity or interests.
Where consent is legally required, non-essential analytics,
personalisation and advertising technologies should not be used
until you provide the relevant consent.
You may manage available choices through our cookie banner,
privacy settings or browser controls. Disabling necessary
technologies may affect website or checkout functionality.
Section 7
Marketing communications
Where permitted, Ravqino may send information about products, new
arrivals, offers and promotions by email or other communication
channels.
You may unsubscribe from marketing emails using the unsubscribe
link contained in the message or by contacting us.
Your right to object: You may object to the use of
your personal information for direct marketing at any time.
Unsubscribing from marketing does not prevent essential
communications relating to orders, payments, delivery, returns,
security or legal notices.
Section 8
How we share personal information
Personal information may be disclosed where reasonably necessary
to operate the store, provide services or comply with law.
Recipients may include:
- Shopify and ecommerce-platform providers.
- Payment processors, banks and payment networks.
- Fulfilment providers, warehouses and delivery carriers.
- Customer-support and communications providers.
- Email, SMS and marketing-service providers.
- Analytics and website-performance providers.
-
Advertising and social-media partners where enabled and
permitted by your privacy choices.
- Fraud-prevention and cybersecurity providers.
- Accountants, insurers, auditors and professional advisers.
- Government authorities, regulators, courts and law enforcement.
-
A buyer, investor or successor connected with a business sale,
financing, restructuring or merger.
Service providers are expected to process information consistently
with their contractual duties and applicable privacy laws.
Section 9
Shopify
Ravqino is hosted and supported by Shopify. Shopify processes
personal information to provide ecommerce hosting, checkout,
payment, security, fraud prevention, analytics and other platform
services.
Depending on the services and settings enabled on our store,
Shopify may also process information for Shop, Shop Pay,
personalisation, advertising measurement, network intelligence or
enhanced services.
Personal information processed through Shopify may be transferred
to countries other than your own based on Shopify’s infrastructure
and service-provider arrangements.
Additional information is available through:
Section 10
International data transfers
Ravqino is based in the United Kingdom, but Shopify and other
service providers may operate in different countries.
Personal information may therefore be transferred to, stored in or
accessed from countries outside the United Kingdom or your country
of residence.
Where required, recognised safeguards may be used, including
adequacy regulations, approved contractual protections or other
lawful transfer mechanisms.
Contact us if you require additional information about safeguards
relevant to your personal information.
Section 11
How long we retain personal information
We keep personal information only for as long as reasonably
necessary for its original purpose and to meet legal, accounting,
tax, security, fraud-prevention and record-keeping requirements.
Retention periods may depend on:
- The type and sensitivity of the information.
- The purpose for which the information was collected.
- Whether an order, return, complaint or dispute remains open.
- Tax, accounting and consumer-protection requirements.
- The need to prevent fraud or enforce legal rights.
- Marketing consent and unsubscribe preferences.
Information that is no longer required may be deleted, anonymised
or securely restricted, subject to legal and technical
requirements.
Section 12
Information security
We use reasonable technical and organisational measures designed
to protect personal information from unauthorised access,
alteration, misuse, disclosure, loss or destruction.
Measures may include secure checkout technology, access controls,
service-provider security measures and monitoring for suspicious
activity.
No transmission, website or storage system can be guaranteed to be
completely secure.
Protect your account credentials and contact us promptly if you
believe your account or information has been compromised.
Section 13
Your data-protection rights
Depending on your location and the circumstances, you may have the
following rights:
Access
Request confirmation and a copy of eligible personal
information.
Correction
Ask us to correct inaccurate or incomplete information.
Erasure
Ask us to delete eligible personal information.
Restriction
Ask us to restrict processing in qualifying circumstances.
Objection
Object to certain legitimate-interest processing or direct
marketing.
Portability
Request eligible information in a structured,
machine-readable format.
Withdraw consent
Withdraw consent where processing relies on your consent.
Complain
Raise a concern with us or an applicable data-protection
authority.
These rights may be subject to legal conditions and exceptions.
We may request information reasonably necessary to verify your
identity.
Submit a request by emailing
sanjeeeev@ravqino.shop
with the subject line “Privacy Request”.
Section 14
Additional US state privacy rights
Residents of certain US states may have additional rights where
the relevant law applies to Ravqino and the processing activity.
These may include rights to:
- Know or access personal information.
- Correct or delete eligible information.
- Receive a portable copy of eligible information.
-
Opt out of processing defined as sale, sharing or targeted
advertising.
- Limit certain uses of sensitive personal information.
- Appeal certain decisions relating to privacy requests.
Ravqino does not sell personal information in exchange for money.
Certain advertising or analytics disclosures may nevertheless be
treated as a sale, sharing or targeted advertising under some
state laws.
Where available, use the “Do Not Sell or Share My Personal
Information” or “Your Privacy Choices” link in the website footer.
Where legally required and supported through our privacy systems,
we may recognise eligible browser opt-out preference signals such
as Global Privacy Control.
Section 15
Automated processing and profiling
Ravqino and our providers may use automated systems to detect
fraud, assess transaction risk, personalise website content,
recommend products and measure advertising.
Fraud-screening systems may flag or delay a transaction that
appears unusual. A flagged transaction may be reviewed before an
order is accepted or cancelled.
We do not intend to make decisions based solely on automated
processing that produce legal or similarly significant effects
unless permitted by law and appropriate safeguards are provided.
Section 16
Children’s privacy
Ravqino is not directed to young children, and we do not knowingly
collect personal information from children under 13.
Customers below the legal age of majority in their place of
residence should use the store only with the involvement and
permission of a parent or legal guardian.
Contact us if you believe a child has submitted personal
information without appropriate permission.
Section 17
Third-party websites and services
Our website may contain links to payment providers, delivery
services, social media platforms and other third-party websites.
Ravqino does not control the privacy practices of independent
third parties. Their own terms and privacy notices apply.
Review the relevant privacy information before submitting personal
information directly to a third party.
Section 18
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our
website, services, applications, technology, legal requirements or
privacy practices.
The current version will be published on this page with an updated
revision date.
Where legally required, we may provide additional notice of
material changes through the website or available contact
information.
Section 19
Contact us or make a complaint
Privacy questions, requests and concerns may be sent to:
Email:
sanjeeeev@ravqino.shop
Postal address:
Ravqino
1st Floor, 5 Century Court
Tolpits Lane
Watford, Hertfordshire
WD18 9PX
United Kingdom
Please contact us first if you have concerns about how your
personal information has been handled.
You may also have the right to complain to the Information
Commissioner’s Office or another privacy authority responsible for
your location.
UK complaints may be submitted through the
Information Commissioner’s Office
.