After completing checkout, you should see an order confirmation page and receive a confirmation email at the email address entered during checkout.

Check your spam or junk folder if the confirmation does not appear in your inbox.

Check your spam or junk folder and confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, contact sanjeeeev@ravqino.shop with your full name and the approximate date and time of the order.

Do not send complete payment-card information by email.

Contact us as soon as possible after placing the order. We will try to make the requested change before processing begins.

Changes cannot be guaranteed after the order has entered processing, fulfilment or shipping.

Contact us immediately with your order number and the correct address.

We will try to update the address before dispatch, but we cannot guarantee changes once processing has started.

Contact us immediately if you wish to cancel. We will try to stop the order before dispatch.

If the order has already been dispatched, you may need to receive it and follow our Returns & Refunds Policy .

An order may be cancelled because a product is unavailable, payment cannot be authorised, delivery information is incomplete or fraud-prevention checks require cancellation.

If payment was collected for an order we cannot accept, the relevant amount will be refunded to the original payment method.

Available delivery countries and regions will be shown during checkout after you enter your delivery address.

If no shipping option appears, we may not currently deliver to that destination.

Shipping charges depend on the destination, selected delivery method and order details.

The available charge will be displayed during checkout before you complete payment.

Most orders are prepared within the processing period stated in our Shipping Policy .

Processing may take longer during public holidays, high-volume promotions or when additional payment or address verification is required.

Estimated delivery periods vary by destination and shipping service. Available estimates are shown during checkout or in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates. Customs, weather, public holidays and carrier disruptions may cause delays.

When tracking becomes available, you will normally receive a shipping confirmation email containing a tracking link or tracking number.

Tracking may require 24–72 hours to display the first carrier scan.

Tracking is controlled by the delivery carrier and may not update at every stage.

International parcels may show limited updates while moving between countries or undergoing customs clearance.

International orders may be subject to duties, taxes, customs fees or handling charges imposed by the destination country.

Unless checkout expressly states that these charges are included, they may be payable by the recipient.

Check around the delivery location, with household members, neighbours, reception staff and any safe place identified by the carrier.

If the parcel cannot be located, contact the carrier and then email us with your order number and tracking information.

Email sanjeeeev@ravqino.shop with your full name, order number and the item you wish to return.

Wait for the correct return instructions and destination before sending the parcel.

Return periods and eligibility conditions are explained in our Returns & Refunds Policy .

Different rules may apply to faulty, damaged, incorrect or misdescribed products.

Items should normally be unworn beyond a reasonable fitting, unwashed, unaltered and returned with original tags and components where possible.

Avoid makeup marks, deodorant marks, strong odours, pet hair or damage when trying on clothing.

For change-of-mind returns, the customer is normally responsible for return postage unless we agree otherwise or applicable law requires a different outcome.

Where an item is confirmed as faulty, damaged, incorrect or materially misdescribed, reasonable return costs may be covered where required.

Once the return is received or valid evidence of return is provided, we will review it and process an approved refund in accordance with our policy.

Banks and payment providers may require additional time to display the refund after it has been issued.

Direct exchanges are not guaranteed because stock availability can change quickly.

The most reliable option is normally to place a new order for the required item and return the original eligible item separately.

Contact us promptly with your order number, a description of the problem and clear photographs of the item, packaging and shipping label where relevant.

Keep the item and packaging until customer support provides further instructions.

Review the size chart and fit information shown on the individual product page.

Compare the measurements with your body measurements or a similar item that already fits you well.

You can also review our Size Guide .

For fitted or non-stretch styles, selecting the larger size will normally provide more comfort.

For relaxed or stretchy products, your usual size may be suitable. Product-specific information should take priority.

No. Fit may vary because of the design, fabric, stretch, construction, supplier or manufacturer.

Always check the measurements and fit guidance on the relevant product page.

We aim to display colours accurately, but appearance may vary because of lighting, photography, device settings and screen calibration.

Minor variations may also occur between production batches.

Available material, construction and care details are shown on the relevant product page or garment label.

Follow the product care instructions to help maintain its appearance and condition.

Some products may be restocked, but availability is not guaranteed.

Restock information may be displayed on the product page or shared through our marketing channels.

The payment methods currently available for your location, currency and device will be displayed securely during checkout.

Checkout is processed using secure ecommerce and payment technology.

Payment providers may perform authentication and fraud-prevention checks before approving a transaction.

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, security checks or an issue with the payment provider.

Confirm your details and contact your bank or payment provider if the issue continues.

Some banks temporarily display an authorisation hold even if an order is unsuccessful or cancelled.

The bank or payment provider controls how long a pending authorisation remains visible.

Payment methods normally cannot be changed after an order has been submitted.

Contact customer support if the order needs to be cancelled and placed again using another payment method.

Enter the valid code in the discount field during checkout and confirm that the discount has been applied before completing payment.

Check the spelling, expiry date, qualifying order value, eligible products and any geographical or customer restrictions.

Unless expressly stated otherwise, discount codes cannot be combined.

Discounts normally cannot be applied retrospectively after the order has been completed.

Sale and promotional items remain subject to the eligibility conditions and legal rights explained in our Returns & Refunds Policy .

Account and guest-checkout availability depends on the options shown during checkout.

Select the unsubscribe link at the bottom of a marketing email or contact us to update your preferences.

You may still receive essential messages about orders, payments, delivery, returns or security.

Use the cookie banner or privacy controls displayed on our website.

You may also manage cookies through your browser settings, although disabling necessary cookies may affect website functionality.

Email sanjeeeev@ravqino.shop with the subject line “Privacy Request”.

Additional information is available in our Privacy Policy .

Where available, use the “Do Not Sell or Share My Personal Information” or “Your Privacy Choices” link in the website footer.

Visit our Contact Us page or email sanjeeeev@ravqino.shop .

For an existing order, include:

• Your full name.
• Your order number.
• The email address used during checkout.
• A clear description of the issue.
• Relevant photographs where needed.

Do not include account passwords or complete payment-card details.

Not automatically. Do not send products to the published business address unless customer support has expressly confirmed it as the correct return destination.